FAQ

• General

  • I have an issue with a product ordered online. Who can help?

    We’re sorry to hear that. Let one of our team members help you right away. Call 1-855-972-0576 or email soyvay@worldpantry.com.

  • Where can I buy Soy Vay®?

    You can find Soy Vay® at most retailers in the marinade and sauce section. Sometimes you can find us in the Asian aisle too. We can't promise your store will have every flavor in stock, but if you ask nicely, they'll probably be happy to order the flavor you're looking for. But since you're here, why not buy directly from our new [online store].

  • Will Soy Vay® make me a better cook?

    It may not get you your own show on cable, but studies have shown that using Soy Vay® has led to a dramatic increase in kitchen popularity and requests for seconds and probably thirds.

  • Oh, cool, so what do you think I should make with it?

    Good question! Traditionally, our flavors are a perfect match for grilling or cooking meats and veggies, but why stop there? One of the things we love about our sauces and marinades is how they bring together unexpected flavors to create something amazing. Try drizzling our sauce over your weeknight tacos or use it as a base for stew. We even partnered with some guys to make Veri Veri Teriyaki® jerky, and it turned out awesome. So use your imagination and get cooking. Check out our recipe section for a little inspiration.

• Ingredients & Food Safety

  • Is it safe to use Soy Vay® products if they've been left out over night?

    We wouldn't want you to lose a single drop of sauce, so be sure to put it back in the fridge after use. Soy Vay® is still safe to eat if your bottle has been unrefrigerated for two hours. However, for anything over two hours, we highly suggest you discard any sauce, marinade or food that's been left out without refrigeration to ensure food safety.

  • Is it still safe to eat Soy Vay® products after the "best use by" date?

    Unfortunately, your bottle of Soy Vay® will not last forever (even though we wish it would). All our products taste best when used within the “best by” date on the top of the cap.

  • Do Soy Vay® Products contain lactose?

    No, none of our Soy Vay® products contain lactose. But we did think about a teriyaki ice cream once … just once.

  • Do Soy Vay® Products contain gluten?

    We have a selection of products that are gluten free, including:

    Veri Veri Teriyaki® Gluten Free Marinade & Sauce
    Filipino Adobo Gluten Free Marinade & Sauce
    Spicy ‘n Sweet Popped Rice Clusters
    Thai Style Peanut Popped Rice Clusters
    Toasted Coconut Chai Popped Rice Clusters

    Just to stay on the safe side, be sure to read the ingredients carefully and contact a medical professional if you have concerns about whether or not a product contains gluten.

  • Are Soy Vay® products certified kosher?

    Yes, indeed. Our products are Certified Kosher by the Orthodox Union (OU). It's one of the things that makes Soy Vay® so special.

  • Do Soy Vay® products contain any type of peanuts?

    Only one. Our Thai Style Peanut Popped Rice Clusters (one of our snacks) has peanuts. All other products, including our marinades, do not contain peanuts.

• About Our Bottle

  • Why switch Soy Vay® bottles from glass to plastic?

    We made the switch from glass bottles to plastic bottles for several reasons. We heard the sad tale—from grocery stores and from you—that our glass bottles were cracking or shattering before they made their way into your kitchens. We knew we could make a change that would prevent this from happening in the future … enter, plastic bottles!

    And since glass is heavier than plastic, we were also contributing to fuel waste when transporting our bottles from the manufacturing site to your pantry shelf. By making our bottles lighter, we’re reducing our carbon footprint and doing right by Mother Nature.

  • How do you address the fact that plastic is less recyclable than glass?

    The Soy Vay® bottles you’re buying at your local store are PETE 1, which means it’s as recyclable as plastic comes. We’re doing our best to balance all aspects of environmental concern—fuel costs, recyclability, etc. — while ensuring that our delicious sauces are available to you when and where you want them.

  • Are the bottles BPA-free?

    Yes, our new bottles are completely BPA-free.

  • Will the switch to plastic affect the taste of Soy Vay® sauces and marinades?

    Not on our watch. We have done extensive testing to ensure that the delightful, saucy flavor inside every Soy Vay® bottle tastes just as good coming out of our plastic bottles as our old ones.

  • Am I getting less sauce in the new plastic bottle?

    Absolutely not. You can expect the same amount of sauce as before — and a more juggle-friendly bottle.